DENNIS G. NICHOLES
Chicago, Illinois
Email
dennisg@ameritech.net

Summary

I am an Honorably Discharged Vietnam Era Veteran of the United States Air Force, as well as, an Information Technology Professional with exceptional skills in Help Desk Operations, Customer Service, Computer/Network Operations and Hardware/Software installation. Proficient in all Windows applications, including, Windows XP, Access, Excel, PowerPoint, Word, Macromedia Dreamweaver, Flash, as well as, Intranet and Internet Web Site Design. Excellent verbal and written communicative skills with unique abilities for getting difficult issues resolved.

Professional Experience

Tilden Career Academy High School
Chicago Public Schools, Chicago, IL 2004 - Present
Coordinator of Technology

• Develop and coordinate implementation of the school technology plan. Related duties as required.
• Assist educators in planning for the use and integration of technology in the instructional program.
• Assist teachers in the use of computers in their classroom.
• Webmaster : Tilden Career Academy High School, Paul Robeson High School and Benjamin E. Mays Academy Elementary School

• Provided user support to resolve desktop, hardware/software and network issues, Built and maintained Intranet and Internet Websites.

• Utilized MS-FrontPage, Dreamweaver, Paintshop and other tools to design and maintain the department's development and production web sites, creating several automated web based user request forms.
• Managed and monitored the W2K/NT network and other resources to complete daily processing and the distribution of reports, exceeding the company's productivity standards.
• Provided user support to resolve desktop, hardware/software and network issues, within the company's standards of problem resolution.
• Trained and supervised new Systems Technicians and facilitated the resolution of all applications, network and client/server related problems in a timely manner.

• Supported multi-state Electronic Branch and Teller Network utilizing IBM mainframe and T-I technologies, including, Channel and Digital Service Units (CSU and DSU), CICS (Customer Information Control System), User Security Functions, clients, servers and applications. In addition, facilitated all problem resolution, as the central point of contact for all ATM/Branch communications and equipment problems, as well as, being the central point of contact for all ATM/Branch equipment, LAN/Wan and telco vendors.
• Trained and supervised Chicago BEES (Branch Electronic Equipment Support) Help Desk staff, in network monitoring, problem diagnostics, as well as, timely problem resolution.
• As part of the Planning and Coordinating Team, consolidated and relocated multiple Citibank BEES Units in the Mid-Atlantic, Florida and California marketplaces, to the Chicago Unit. Then migrated the Chicago Unit to the San Antonio, Texas facility. The resulting move was transparent to all users, successfully completing this task within budget and before the deadline.

• Web Animation with Flash (Introductory)
  Intermediate Macromedia Flash
  Advanced Macromedia Flash
  International Webmasters Association - 2005
  Covered every notion of actionscripting and animation with Macromedia Flash.
  Flash Portfolio Site – http://www.angelfire.com/stars5/dennisg520
  
  
• A+ Certification Program
  Illinois Institute of Technology - 2005
  This course is designed to teach the student how to service different types of computer equipment. Through the utilization of numerous problem sets and lab exercises, the student will gain the knowledge and trouble-shooting skills needed to provide capable support in the field of personal computers. Upon completion of the course, participants will have the necessary experience needed to pass the A+ Certification Core Module Exam and the DOS/Windows Module Specialty Exam.
  
  
• Network+ Certification Program
  Illinois Institute of Technology - 2004
  This course covers current and evolving data network technologies, protocols, network components, and the networks that use them, focusing on the Internet and related LANs. The state of worldwide networking and its evolution will be discussed. This course covers the Internet architecture, organization, and protocols including Ethernet, 802.11, routing, the TCP/UDP/IP suite, DNS, SNMP, DHCP, and more.
  
  
• Microsoft Windows 2000 Core Technologies
  Microhard Institute of Technology - 2001
  The MTI Windows 2000 training courses covered the same MCSE exam objectives as Microsoft Official Curriculum.
  
  
• Internet Design and Webmaster Certification Program
  Illinois Institute of Technology - 2000
  An accelerated program covering advanced Internet applications, HTML programming, web authoring, web site and intranet design, layout and management, fundmentals of programming using Perl.
  Webmaster Portfolio Site - http://itwebmaster.iit.edu/~nichden
  
  
• Multimedia/Web Technology
  Illinois Institute of Technology - 1998
  An introduction to computer and web-based multimedia, including, desktop publishing, hypermedia, presentation media, graphics, animation, sound, video, and integrated authoring techniques.

Professional Associations
Association of Internet Professionals - AIP
The HTML Writers Guild - HWG
The Internet Corporation for Assigned Names and Numbers - ICANN
International Webmasters Association - IWA

Last update: